Paisley Hansen is a freelance writer and expert in health fitness, the medical industry, beauty, and fashion. When she isn’t writing she can usually be found reading a good book or hitting the gym.
Jeff Riggins, Account Manager, HealthTronics IT Solutions Director, Graduate Certificate in Digital Health Communication, Drury University Mr. Riggins has worked in Healthcare IT for more than a decade consulting with providers, clinicians, and administrators working in rural hospitals, home health and hospice agencies, family practice clinics, and specialty practices. His main focus is implementing and supporting EHR systems across multiple platforms. In 2010 Riggins joined the faculty of Drury University’s graduate certificate in social media. He helped develop and maintain the program as a part-time assistant to three Ph.D.’s in the communication department. His experiences in multiple Healthcare IT care settings combined with his knowledge of digital communications led Riggins to co-create and direct the university’s graduate certificate in Digital Health Communication. Drury’s innovative program aims to bridge the digital health knowledge gap by bringing academics and professionals together in a dynamic accelerated learning environment while making full use of the technologies pertinent to digital health communication. “Health researchers and professionals working in the field understand that digital health technology is most effective when combined with a strong focus on human communication.” Riggins earned an MA in Integrated Marketing from Drury University and a BS in Public Relations from Missouri State University.
Tiffany Casper, CNM, MSN President, EMR Consultants Tiffany Casper is a mid-level provider CNM and president and founder of EMR Consultants, LLC located in the metro area of Atlanta and is an Adjunct Clinical Instructor at the University of West Georgia. She manages EMR software focusing on health information exchanges and collaboration markets and is experienced in transforming clinic operations through technology deployment and innovation. In addition, her company offers pharmacogenetic testing services, compounding pharmacy services, and urine toxicology services for medical clients. Tiffany is certified to install Dragon Medical voice recognition software into medical practices with and without an EHR/EMR. She provides all Dragon Products and Certified Trainers along with customized packages for Dragon Medical Practice Edition 2 and NoteSwift programs. For customer convenience, EMR Consultants trains over Webex and on-site to fit client schedules as well as provide post Go-Live follow-up training, as needed. EMR Consultants, LLC is a Certified ICD-10 Project Management Trainer | HIPAA Privacy & Security of PHI Tiffany received her Master’s Degree from Emory University and has been in private practice for more than 10 years. She is also a graduate of the University of West Georgia and Dalton State College.
Tessa Boudreaux, MBA e-Learning Manager, gMed As the site administrator for the gBus, gMed’s online training environment, Tessa is the builder, the creator, and the manager. She is responsible for building learning resources for knowledge transfer to both clients and staff. She is the happiest when learning, building team rapport, and organizing. She has a strong project management background and also enjoy a nice flow chart for a process improvement project.
Chief Medical Officer and Executive Vice President, Product A seasoned healthcare information technology (IT) entrepreneur, Dr. Edmund Billings helped pioneer the development of electronic medical records (EMR). In 2007 Edmund co-founded Open Health Data, an open source company formed to leverage the transition of healthcare data from creation and sharing to use and reuse. Several years prior he co-founded Billings Brand Development, a firm focused on improving physician practices through information technology and practice automation solutions. During this period, he developed the Voice of the Physician™ methodology, which drives the definition, validation and adoption of products by networks of physician practices. In 1988 he co-founded Oceania, a company that collaborated with Kaiser Permanente to pioneer EMR design and technology. He has also served as chief medical officer for both adam.com and Precurrence, two San Francisco-based development partners focused on the syndication of multimedia health content. Edmund trained in general surgery at the University of California, San Diego, and practiced emergency medicine for several years at Kaiser Permanente. A graduate of the University of Vermont College of Medicine, Edmund completed post-doctoral fellowships at Massachusetts General Hospital and the Shriners Burn Institute. He earned his bachelors degree focused on premedical training from Tufts University. A key contributor to Medsphere’s Healthcare Open Source Ecosystem, Edmund is also a member of other communities, including Open Health Tools, an open-source community with a vision of enabling a ubiquitous ecosystem where members of the Health and IT professions can collaborate to build interoperable systems that enable patients and their care providers to have access to vital and reliable medical information at the time and place it is needed.
Born and raised in Alma, Kansas, Dr. Josh Umbehr majored in human nutritional sciences with a minor in biology, and completed extensive research on the effects of vitamin A on lung cancer. He graduated from The University of Kansas School of Medicine and completed his Family Medicine residency at Wesley Medical Center. After completing his training to become a Board Certified Family Physician, he opened Atlas MD. His cash-only clinic embodies his ideal medical practice, one where he shrugs off the burdens and restrictions of government and insurance regulation daily. That way he can focus solely on his patients.
Jim Tincher sees the world in a special way: through the eyes of customers.With a lifelong passion for customer experiences, Jim founded Heart of the Customer to help companies of all sizes increase customer engagement. Before launching the company, Jim led customer engagement initiatives at Best Buy, Gallup and UnitedHealth Group. In the process, he became an expert in using Voice of the Customer research to identify unmet needs, develop new products and improve customer service. His Heart of the Customer Customer Experience Model™ is a powerful tool designed with one simple goal: customer loyalty. Customers ranging from start-ups to Fortune 500 companies use his processes to improve customer-focused results.His fascination with customer experience led him to test himself by becoming a Certified Customer Experience Professional, only the second in the world to earn such a designation. He is also an active member of the Customer Experience Professionals Association (CXPA), leading sessions in Minneapolis and participating in the national Insights Exchange, sharing best practices in customer journey mapping. If you’re in the Minneapolis area, ask Jim how to get more involved in the local CXPA.
Contact details: mikeu@dentalsoftwareadvisor.com Mike Uretz is a nationally-recognized dental software and Electronic Health Records (EHR) expert. He is the founder of DentalSoftwareAdvisor.com, as well as the EHR Editor for Dental Products Report.As an industry consultant and educator, Mike has helped individual practices and multi-clinic groups properly evaluate and select dental software and EHR vendors and solutions, structure and negotiate pricing and contracts , and provide implementation oversight and vendor management.
Contact details: afeidt@alaskapublic.org Annie Feidt is the Editor and Producer of Alaska News Nightly, and is also a frequent contributor to the show. Her reporting has taken her searching for polar bears on the Chukchi Sea ice, out to remote checkpoints on the Iditarod Trail, and up on the Eklutna Glacier with scientists studying its retreat. Her stories have been heard nationally on NPR and Marketplace.
Contact details: ssutner@techtarget.com Shaun Sutner, a journalist with more than 25 years of newspaper experience, reports on information technology issues for SearchHealthIT.
Contact details: 206-876-5439 vbauman@bizjournals.com Valerie Bauman covers health care and the marijuana industry for the Puget Sound Business Journal.
Contact details: P: 615.252.2306 F: 615.252.6306 tlloyd@babc.com Travis Lloyd is a member of the firm’s health care practice group. Travis provides counsel to a broad range of health care industry clients on a wide variety of regulatory matters in the context of both day-to-day operations and business transactions.
Contact details: mholmes@ecgmc.com Michelle Holmes joined ECG Management Consultants Inc. in 2005 with extensive experience in assisting with the implementation of an EHR in a large, ambulatory healthcare system. She focuses on helping physician groups leverage their EHRs to address strategic and operational challenges. She has Master's degrees in business administration and health services administration from the University of Washington, a Bachelor of Arts degree in health services administration from Eastern Washington University, and a Bachelor of Science degree in business management from The University of Utah.
Contact details: millercolumn@gmail.com Michael Miller is a freelance writer, designer and strategic consultant who has worked in state and local government. Email: millercolumn@optimum.net
