5 API Tools that Will Increase Patient Engagement
Healthcare is one of the essential industries in the world, but it’s also one of the most sensitive. If you’re a doctor or a clinic manager and want to communicate with patients in a meaningful way, several tools can help you out. In this blog post, we’ll cover five tools that will help increase patient engagement:
1. On-Call Support
Provide 24/7 access to your practice. The internet and mobile telephones have made it possible for patients to get in touch with you from the comfort of their homes, any time of day or night. It’s not just convenient for them. You must be available when they need you most.
On-call support is a great way to provide 24/7 access to your practice, no matter where patients are located or what time it is when they need help. The service also offers an automatic call-back feature that allows patients and families to leave messages on an answering machine, so they don’t have to wait until their next appointment with a physician.
If you can’t offer around-the-clock assistance through an on-call process like this, consider hiring someone who can provide such a service.
2. Voice Broadcasting
Voice broadcasting is a great way to reach out to patients directly on their phones. With voice broadcasting, you can send out appointment reminders, important announcements, and other vital information for your patients. You can also use it to send messages in different languages if needed. Voice broadcasting is an effective way to ensure that your patients are getting the information they need without having them call the office or wait in line at the pharmacy.
In addition to sending these messages out yourself, you could make a recording from one of your doctors or other staff members so that patients get used to hearing their voices too. This will help them feel more connected with those who care about their health and well-being. Also, it might encourage them to listen and respond when someone calls with questions or concerns about what’s going on with their treatment.
3. Online Scheduling
Online scheduling is a great way to increase patient engagement. It allows patients to schedule and manage their appointments, which makes them feel more empowered. Online scheduling also has the benefit of being easy to use. Patients can quickly get started on any device, such as mobile phones, laptops, and tablets. The best part about online scheduling is that it can be integrated with other tools so that your team can ensure that patients have all of their information within one platform instead of having multiple apps working independently from each other.
One essential function of online booking is the ability for patients to check in using technology instead of showing up at your clinic or office first thing in the morning, only to wait an hour or two before seeing someone face-to-face.
4. Email Notifications
Email notifications are a great way to stay in touch with patients. They can be used to send reminders, appointment confirmations, and more. You can even use them to send surveys. With email notifications, you can get your patients involved in the process of their care by allowing them to respond directly through the app or on their own time and choose what kind of content they want to receive from you as well as how frequently they receive it.
With the best practice management software, you can customize your notifications to have different templates depending on the type of patient or their history with you. You can send new patients a welcome email with information about your practice and how they can get in touch with you. You can also send birthday cards to patients who celebrate their birthdays within a specific time frame.
5. Patient Portals
Patient portals are a great way to keep in touch with your patients. They can be used to track appointments, send reminders, and more. Patient portals come in many different flavors, and there is probably one that will fit your practice’s needs. Some patient portals allow you to send secure messages from the portal directly to the patient’s inbox. Others can be accessed by anyone on your team who has been granted access via their logins for easy communication between staff members about a specific patient. You can use a patient portal as part of an online scheduling system or standalone in conjunction with your current website or email marketing campaign.
Conclusion
Thanks to the rise of digital care and the adoption of mobile devices, patients are becoming increasingly engaged with their health. However, it can be difficult for healthcare providers to keep up with the latest trends in patient engagement and innovation. This article highlights five tools that can help you reach more patients and engage them in meaningful ways.
