Free integrated platform combines essential practice tools with AI-assisted notes and built-in telehealth to reduce admin time and help providers focus on patient care.
NEW YORK, Sept. 9, 2025 /PRNewswire/ — Headway, a company dedicated to creating an accessible mental healthcare system, today announced the launch of its enhanced Electronic Health Record (EHR) system. This free, AI-assisted platform is designed specifically for mental health providers who accept insurance. The update transforms Headway’s practice tools into a fully unified system, now available to over 60,000 providers on its platform.
Created in direct response to provider needs, the Headway EHR integrates telehealth, scheduling, documentation, billing, and client communication into one seamless system. The expanded platform now includes a HIPAA-compliant, secure AI-assisted notes feature, offering a comprehensive solution for outpatient mental health that reduces administrative tasks and allows providers to focus more on patient care.
“The new features represent the next evolution of our EHR, delivering what providers have long needed: a single, unified platform that supports clinical work, simplifies administration, and helps practices succeed,” said Andrew Adams, Founder & CEO of Headway. “We’re building specifically for providers who accept insurance, creating a tool that lets them concentrate on care rather than paperwork. Our aim is to design a solution so tailored to their workflow that they’ll choose to use it because it truly fits how they practice.”
Addressing a widespread system gap
Unlike physical health providers, mental health professionals were not incentivized during the healthcare industry’s EHR transition in the 2010s. As mental health has become a central part of healthcare, insurance plans have imposed the same EHR standards on therapists as on other specialties like primary care and cardiology—despite the lack of integrated systems to support these requirements.
This technology gap has resulted in workflow inefficiencies, provider burnout, and long patient wait times—key reasons why many mental health providers choose not to accept insurance.
“As a practicing psychiatrist, I understand how challenging it is for mental health clinicians to provide quality care while overwhelmed by administrative tasks. We redesigned our EHR to address this,” said Dr. Neha Chaudhary, Chief Medical Officer at Headway. “By offering intuitive tools like AI-assisted notes and integrated telehealth, we’re reducing their administrative burden and giving clinicians more time to focus on what truly matters—their patients.”
An EHR Built Specifically for Insurance-Based Mental Health Care
Headway’s EHR marks a significant transformation in mental health practice technology. Instead of adapting existing solutions, this platform was purpose-built from the start to address the distinct needs of insurance-focused behavioral health practices.
Key benefits for providers include:
- Insurance-Optimized Workflows: AI-assisted notes and structured templates are designed to be insurance-compliant, ensuring notes consistently pass audits. Features like automatic benefits verification and streamlined claims submission reduce time and frustration in handling insurance tasks.
- All-in-One System: Providers can manage scheduling, telehealth sessions, documentation, and billing—all within a single platform—eliminating the need to switch between tools and simplifying the workflow for everyone involved.
- Completely Free: Unlike traditional EHRs that charge monthly fees and extra for add-ons, Headway’s platform is entirely free to use, helping practices grow without added costs.
“Without Headway, I wouldn’t have been able to succeed in my private practice,” said Patrick Faircloth, LPC from Texas. “Now, they’re making it even easier. The autonomy and confidence Headway’s EHR has given me is priceless—and it’s completely free.”
Providers can now select the level of support that best suits their practice, whether it’s basic billing and core features or advanced tools to optimize workflows. With this expansion, Headway empowers clinicians to adopt solutions that fit their needs, rather than forcing a one-size-fits-all approach.
About Headway
Headway is creating a modern mental healthcare system where everyone can access the right care from the right therapist, covered by insurance. As the largest mental health provider network in the U.S., Headway supports over 60,000 providers from diverse backgrounds and specialties in managing their private practices. Patients can book appointments within 48 hours through easy one-click scheduling at headway.co or via referrals. Operating across all 50 states and the District of Columbia, Headway is backed by investors including a16z (Andreessen Horowitz), Accel, Forerunner Ventures, Spark Capital, Thrive Capital, and Health Care Service Corporation.
