In 2016, the Yearbook of Medical Informatics published a paper titled Electronic Health Records: Then, Now, and in the Future, which observed that while computer hardware had become “more affordable, powerful, and compact” over the prior 25 years, many of the original hopes for EHRs remained unmet. The authors predicted, however, that future developments would harness “health, social, economic, behavioral, and environmental data to communicate, interpret, and act intelligently upon complex healthcare information, fostering precision medicine and a learning health system.”
That vision is now materializing. The healthcare landscape is continually advancing, reshaping how patients receive care. EHR innovations—such as cloud-based platforms, AI integration, interoperability solutions, tools for expanding access to care, and patient engagement applications—have gained significant traction. By 2025, these trends are expected to accelerate even further, paving the way for a new era in healthcare.
AI Stepping Into the Spotlight
AI-powered solutions are rapidly transforming healthcare systems. From streamlining routine workflows to delivering clinical insights that aid decision-making, these technologies are making healthcare more efficient, accurate, and personalized.
In 2023, recognized as the first AI-driven EHR—launched a range of AI capabilities to support healthcare professionals. These include an AI Assistant, Image AI for managing fax inboxes, AI for Robotic Process Automation (RPA), and more. The following year, we expanded our AI portfolio with solutions for Revenue Cycle Management (RCM) to optimize and simplify billing processes.
Empathetic Patient Care
AI medical scribes like Sunoh.ai are enabling the transformation of patient-provider conversations into organized clinical documentation. This technology allows healthcare professionals to concentrate more fully on delivering compassionate, real-time care to their patients instead of being distracted by computer screens and keyboards.
An Enhanced Patient Experience
AI contact center solutions like healow Genie are poised to transform patient engagement by delivering health information precisely when patients need it. Providing an exceptional patient experience demands technology that offers round-the-clock access to essential health data without any wait time, and through the patient’s preferred communication channel—whether that’s a phone call, text, chat, or chatbot.
Varied Solutions
To effectively support diverse healthcare communities, it’s essential to develop innovative solutions that address challenges such as language barriers. AI-powered tools are being created with multilingual capabilities, enabling them to understand multiple languages as well as a wide range of dialects and accents.
Growth of Telehealth
The global COVID-19 pandemic accelerated the adoption of telehealth and drove significant advancements in telehealth technologies. The integration of EHR systems with telehealth platforms like healow TeleVisits™ will further broaden patient access to care. By simplifying the delivery of remote healthcare services—particularly for behavioral health providers and their patients—this integration creates a smoother and more effective virtual care experience.
Interoperability Reaching New Heights
Interoperability is fundamental to value-based care (VBC), enabling healthcare providers to work together to enhance patient outcomes. PRISMA stands out as a premier interoperability solution, granting providers access to comprehensive patient data to support more efficient and effective clinical decision-making. Powered by AI Assistant, PRISMA distills key patient information to assist providers in developing tailored care plans.
Rising Adoption of Cloud-Based EHRs
The flexibility and security offered by cloud technology make it the perfect foundation for the future of EHR systems. Moving to a cloud-based platform enables real-time updates, scalability, cost efficiency, and strengthened security—all essential features in healthcare.
In 2022, aiming to modernize our EHR, transitioned to a cloud-based system. This cloud-powered approach is revolutionizing healthcare delivery by providing easy access, rapid updates, virtually unlimited storage for scalable growth, and, most importantly, robust security.
A Snapshot of 2025
These trends underscore the industry’s commitment to enhancing interoperability, leveraging emerging technologies, and putting patient-centered care at the forefront to transform healthcare delivery. While navigating this rapidly evolving landscape can be challenging, it’s an exciting era for healthcare, and we look forward to witnessing how these advancements will shape the future.
