M*Modal Enhances its Artificial Intelligence Platform to Support the Epic NoteReader CDI Workflow

M*Modal, a leading provider of clinical documentation and Speech Understanding™ solutions, announced that its artificial intelligence (AI) powered portfolio of solutions is further enhanced to also support the Epic NoteReader CDI (Clinical Documentation Improvement) module. Along with the embedded M*Modal Computer-Assisted Physician Documentation (CAPD) technology, Epic NoteReader CDI also utilizes the M*Modal CAPD infrastructure and rigorous reporting capabilities to deliver automated physician feedback.

The M*Modal CAPD technology continuously analyzes the documentation and applies machine learning and clinical reasoning across the entire patient record to deliver high-value insights and suggest improvements in quality and compliance as the note is being created. Uniquely, M*Modal CAPD technology extends significantly beyond CDI feedback focused on better capturing Hierarchical Condition Categories (HCCs), Risk-Adjusted Quality Scores, etc.

This extends M*Modal’s collaboration with Epic on the company’s cloud-based speech recognition and natural language understanding technologies. Already utilized by several joint clients, these advanced workflows enable the M*Modal technology platform to analyze clinical notes and deliver real-time physician feedback on gaps and variance in problem, medication and allergy lists.

“Building on top of Epic’s platform, M*Modal’s innovative speech and AI tools give physicians great options for capturing narrative and structured data,” said Carl Dvorak, President of Epic.

Leveraging Extensive Experience with CAPD

The work between the two companies to embed CAPD technology in the EHR benefits considerably from M*Modal’s robust experience with CAPD, which is an integral functionality of its 2017 #1 Best in KLAS, Speech Recognition: Front-End EMR, M*Modal Fluency Direct®. First-to-market, M*Modal CAPD has been in production use since 2014 and is now broadly deployed across 200 healthcare facilities and is being used by over 10,000 physicians daily. This includes more than 65 healthcare facilities that are using M*Modal CAPD while documenting care in their Epic EHR every day.

“Our collaboration is focused on bringing smarter physician assistive technology to market and we are very pleased with the broad success of our joint clients and their continued willingness to innovate with us,” said Michael Finke, President of M*Modal.

CAPD Best Practices for Optimal Outcomes

M*Modal leverages best practices learned from years of experience with CAPD:

• Silent Mode Analytics: The ability to effectively target and customize CAPD messages is critical to physician engagement and success. M*Modal aligns CAPD messages with physicians who need them the most by first collecting data “silently” in the background, without ever presenting anything to the physician. This data-driven approach ensures maximum improvement in documentation quality with minimal disruption to the physician workflow, and avoids alert fatigue or mistrust in the system.
• Truly Real-Time, In-Workflow Feedback: For optimal clinical effectiveness, M*Modal CAPD delivers actionable support to physicians as they dictate or type the clinical note — either proactively before it is saved in the EHR using M*Modal Fluency Direct or after it is saved by using the Epic NoteReader CDI workflow. Requiring no additional steps or clicks from the physician, M*Modal CAPD helps resolve gaps in documentation and patient care, thereby helping free up more physician time for patient care.
• Back-End Support: To maximize CAPD effectiveness on the front-end, it is important to have back-end support that provides insights into whether clinicians are acting on, ignoring or dismissing the CAPD feedback. M*Modal’s single-platform, closed-loop approach provides back-end users visibility into physician behavior and lets back-end CDI correction workflows inform front-end physician documentation practices.

About M*Modal

M*Modal is a leading healthcare technology provider of advanced clinical documentation solutions, enabling hospitals and physicians to enrich the content of patient electronic health records (EHR) for improved healthcare and comprehensive billing integrity. As one of the largest clinical transcription service providers in the U.S., with a global network of medical editors, M*Modal also provides advanced cloud-based Speech Understanding^™ technology and data analytics that enable physicians and clinicians to include the context of their patient narratives into electronic health records in a single step, further enhancing their productivity and the cost-saving efficiency and quality of patient care at the point of care. For more information, please visit https://mmodal.com, Twitter, Facebook and YouTube.