New York, NY (November 5, 2025) — Mount Sinai Health System announced plans to implement Microsoft Dragon Copilot, an AI-powered clinical assistant designed to streamline documentation, surface critical insights, and automate administrative tasks across care settings. The initiative represents a key milestone in Mount Sinai’s digital transformation and its commitment to leveraging responsible AI to enhance clinician support and patient outcomes.
Built on a secure, scalable, healthcare-specific architecture, Dragon Copilot combines advanced natural language processing, ambient listening, and generative AI to enable seamless documentation within the electronic health record (EHR). The technology aims to simplify workflows, reduce administrative strain, and allow clinicians to spend more time with patients.
“Mount Sinai’s adoption of Dragon Copilot marks a transformative leap in our use of technology to empower clinicians and elevate the care experience,” said Lisa Stump, Executive Vice President and Chief Digital Information Officer at Mount Sinai Health System, and Dean of Information Technology at the Icahn School of Medicine at Mount Sinai. “Embedding this AI assistant directly into the clinical workflow helps alleviate documentation fatigue, improve data flow, and refocus our teams on what truly matters — patient care. We’re proud to partner with Microsoft and to be the first academic medical center to bring Dragon Copilot to our care teams as we shape the future of clinical AI.”
The technology’s integrated voice and ambient intelligence enable physicians, nurses, and care teams to document and complete related tasks naturally during patient conversations. By leveraging ambient and generative AI, it simplifies complex workflows, improves coordination, and allows clinicians to focus more fully on patient interaction. The result is faster, more precise documentation and more attentive, engaged care experiences.
“Artificial intelligence is reshaping the way we deliver, teach, and advance medicine,” said Brendan G. Carr, MD, MA, MS, Chief Executive Officer of the Mount Sinai Health System and Professor and Kenneth L. Davis, MD, Distinguished Chair. “At Mount Sinai, we’re using AI responsibly — not to replace human expertise, but to enhance it. Dragon Copilot strengthens the bond between clinicians and technology, helping us provide smarter, more connected, and compassionate care.”
Kenneth Harper, General Manager of Dragon Product at Microsoft Health and Life Sciences, added: “Mount Sinai continues to lead innovation in academic medicine. Its rollout of Dragon Copilot demonstrates how AI can be applied responsibly to transform healthcare at scale. By embedding ambient and generative intelligence into everyday workflows, we’re helping clinicians reclaim time, reduce burnout, and deliver more human-centered care. This partnership reinforces our shared goal of putting people — not technology — at the heart of healthcare.”
The rollout has begun in select departments and will expand system-wide in 2026, supported by extensive training, feedback, and evaluation to ensure secure, equitable, and effective adoption.
Mount Sinai’s embrace of Dragon Copilot reflects its broader digital strategy to leverage AI solutions that advance clinician well-being, operational efficiency, and patient outcomes — reinforcing its position as a national leader in healthcare innovation.
Overview of the Mount Sinai Health System
The Mount Sinai Health System is one of the largest and most renowned academic medical systems in the New York metropolitan area, employing over 48,000 professionals across seven hospitals, more than 400 outpatient practices, 600-plus research and clinical laboratories, a school of nursing, and a leading school of medicine and graduate education.
Dedicated to advancing health for all, Mount Sinai tackles today’s most complex medical challenges through groundbreaking research, innovative treatments, world-class education, and community-focused care that ensures access and quality for every patient.
By integrating its hospitals, labs, and academic institutions, Mount Sinai delivers comprehensive, patient-centered care across all life stages — from pediatrics to geriatrics — enhanced by cutting-edge technologies such as artificial intelligence and informatics. The system’s network includes around 9,000 primary and specialty care physicians and 10 joint-venture centers across New York City’s five boroughs, Westchester, Long Island, and Florida.
Mount Sinai hospitals consistently earn top recognition in Newsweek’s “World’s Best Smart Hospitals,” “Best in State Hospitals,” and “World’s Best Specialty Hospitals,” as well as U.S. News & World Report’s “Best Hospitals” and “Best Children’s Hospitals.” The Mount Sinai Hospital is proudly featured on the U.S. News & World Report “Best Hospitals” Honor Roll for 2025–2026.
