An AI-powered contact center solution will enable the 27-provider practice to reimagine patient communication and improve efficiency.
WESTBOROUGH, Mass. — August 27, 2025 — eClinicalWorks®, the nation’s largest ambulatory cloud EHR, announced that Evolve Psychiatry has chosen healow® Genie, an advanced AI-powered contact center solution, to boost efficiency and strengthen patient engagement. The collaboration represents a key milestone in transforming patient communications and streamlining administrative processes at Evolve Psychiatry, a practice widely recognized for its personalized mental health services and commitment to addressing each patient’s unique needs.
“At Evolve Psychiatry, our mission has always been to deliver individualized care, and healow Genie is an ideal addition to support that vision,” said Dr. Priyadarshan Bajpayi, CEO of Evolve Psychiatry. “The AI-driven contact center will help us overcome common challenges such as long call wait times, appointment rescheduling, and patient balance reminders. By improving patient communication, we anticipate higher satisfaction and retention rates. healow Genie will simplify operations for our team while reducing the need for costly after-hours services.”
Headquartered in New York, Evolve Psychiatry has been a leader in personalized mental health care for more than a decade. The practice provides tailored treatment for a broad spectrum of mental health conditions and addiction challenges, with a strong focus on respecting each individual’s unique needs. By adopting healow Genie, Evolve Psychiatry will be able to better serve patients while allowing staff to dedicate more time to critical clinical priorities.
“We’re excited to partner with Evolve Psychiatry to elevate both patient satisfaction and operational efficiency,” said Girish Navani, CEO and co-founder of eClinicalWorks. “Together, we aim to deliver an enhanced patient experience. The AI-powered contact center will ensure patients receive timely, effective care, while fostering a supportive environment for both patients and staff.”
The integration of healow Genie is set to significantly improve patient engagement and streamline practice operations through self-service tools and intelligent automation. With this innovation, Evolve Psychiatry is setting a new standard in modern mental health care, ensuring every patient receives attentive, personalized support.
About Evolve Psychiatry
Based in New York, Evolve Psychiatry has been delivering personalized mental health care for over 11 years. The practice specializes in addressing a wide range of mental health conditions and addiction challenges, with a strong focus on individualized treatment that honors each patient’s unique needs. Services include medication management, counseling, therapy, transcranial magnetic stimulation (TMS), and Spravato®, all designed to support patients in achieving balance between treatment and everyday life. To learn more, visit www.evolvepsychiatry.com
About eClinicalWorks
Founded in 1999 to transition ambulatory practices from paper charts to digital records, eClinicalWorks has grown into a national leader in cloud-based Electronic Health Record (EHR) and Practice Management solutions. Today, the company supports ambulatory practices, specialists, health centers, urgent care facilities, and hospital systems in managing revenue cycles, patient engagement, and population health programs. More than 180,000 providers and nearly 1 million medical professionals rely on the scalability and innovation of the eCW Cloud for streamlined clinical documentation, improved front-office operations, and more efficient billing powered by Robotic Process Automation. By combining advanced technology with a strong commitment to patient safety, eClinicalWorks empowers healthcare organizations to grow and succeed in an evolving healthcare landscape. For more information, visit www.eclinicalworks.com, connect on LinkedIn, Facebook, and X/Twitter, or call (866) 888-6929.
About healow Genie
healow Genie is an innovative, AI-powered, EHR-agnostic contact center solution that transforms patient engagement. It provides patients with 24/7 access to essential health information through voice calls, text messaging, or chatbot support. With features such as patient self-service, an intelligent virtual assistant, automated after-hours coverage, and conversational smart campaigns, Genie streamlines communication, enhances patient satisfaction, reduces staff workload, and helps lower operational costs. Learn more at genie.healow.com.
