Call Center Service

CCSI has been on the forefront of outsourced call center services since 1992. In that time, it has jump-started the sales process for literally hundreds of millions of dollars in technology products and services across dozens of industries. Today, CCSI enhances its proven process for delivering finely-tuned leads with a multi-channel contact center approach.

Call center offices are set up to handle large volumes of incoming or outgoing telephone calls. Outsourcing the handling of these calls saves on staffing, office space, equipment and other overhead costs.

CallCenterServices.com is your guide to outsourcing inbound, outbound and automated call center services for your business or call center. The purpose of this website is to take the mystery out of call center outsourcing by providing useful information, tips, and other important updates on call center best practices, laws and regulations. Professional customized services are available to meet all your call center service needs.

Inbound call centers answer your incoming calls for you. Live agents can answer incoming phone, email or text messages and provide a wide range of call center services. Inbound call center services can include any business that can be done by phone from telephone answering service to handling customer service calls and supporting product recalls. Outsourcing these activities saves on staffing, office space, equipment and other overhead costs and frees you up to focus on your core business.

Outbound call centers can help to to grow your business by calling new prospects and by supporting existing customers. Automating inbound and outbound call center services involving high volumes of calls or large amounts of call center agent time can save money and improve customer service. Outsourcing these services saves on staffing, office space, equipment, programming and other overhead costs. Outsourcing to an experienced professional call center company can also help you comply with applicable government regulations.