Cogito Corporation

Cogito Dialog helps people interact better on the phone by giving them a real-time visualization of how they and the customer sound as they are speaking. This feedback promotes active listening and improved mirroring and motivational skills, leading to more caring and compassionate interactions. Dialog can monitor large populations for specific behavior patterns such as distress or engagement and inform managers as those patterns are recognized. Cogito enhances the emotional intelligence of phone professionals by applying cognitive science through artificial intelligence and machine learning. Cogito is helping the world’s most successful enterprises deliver amazing customer experiences.
Cogito provides human aware technology to help professionals elevate their performance. Cogito’s AI instantly analyzes hundreds of conversational behaviors.

Cogito provides human aware technology to help professionals elevate their performance. Cogito’s contact center AI instantly analyzes hundreds of conversational behaviors to provide live in-call guidance combined with a real-time measure of customer experience. The technology is augmenting the emotional intelligence of thousands of agents in the world’s most successful enterprises – improving sales results, delivering world-class service and enhancing quality of care. Backed by OpenView Ventures, Romulus Capital and Salesforce Ventures, Cogito is headquartered in Boston, MA. At Cogito, we are united through the common goals of producing innovative technology, driving customer success, and helping people live more productive lives.