With 350 employees and four locations, Valley Medical Group needed a more efficient and reliable EMR. Already impressed by athenahealth’s medical billing solution and knowledgeable staff, they adopted the athenaClinicals® cloud-based EMR and achieved NNCQA Patient-Centered Medical Home certification.
Valley Medical Group, a 25-physician, 350-employee organization with four locations in western Massachusetts, was in trouble. They had committed to a clinical software solution in 2008 that was proving to be a nightmare. “We had crashes all the time,” says Joel Feinman, Ph.D., President & Associate Medical Director of the group since 2001. “We lost data. We lost prescriptions. There seemed to be changes to software every week. And when one thing was fixed, it just seemed to cause something else to break.” The group was looking to qualify for NCQA Patient-Centered Medical Home certification, and clearly their current clinical software wasn’t making the grade.
